If a customer who pays by credit card places the transaction in "dispute" with their credit card company, you will need to work out the problem that caused them to stop payment. This may be as simple as they do not recognize your business name on their credit card statement. If there is another problem, address that problem with the customer. The credit card merchant will mail you a form to complete to address and settle the dispute.
If you are expecting payment from your customer for an order made with a purchase order and have extended Net 30 terms, contact the customer to find out why you are not being paid. Most times, it is a bureaucratic "red tape" problem within the organization. Simply track down the responsible party in the organization and continue to follow-up with them until payment is received. It's important to be persistent and business-like when working to obtain your money for net term payments–as the longer you wait, the more difficult it can become to get your money.
Bad checks or NSF checks are often considered criminal offenses and can be taken care of through small claims court.
Contact your local district judge or local authorities to see how to handle this. In the instances when it is obvious that you are being given "the run-around" and not going to be paid, you will have to take stronger measures. For information on how to deal with customers who just will not pay, check out the article on "Dealing With Deadbeats."
Getting paid for the work that you do is probably the most important part of being in business. While the problems of collecting money may not be the most glamorous part of a t-shirt printer's operation, it is what keeps the business afloat.
You can not remain in business if you do not get paid. After all, it has already cost you money because you bought the shirts from your blanks vendor and printed them. And you certainly do not want to be stuck with a box of shirts with someone else's company name or message.
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ASPA Staff and others