What to do When a Customer Won't Pay
If a customer who pays by credit card places the transaction in "dispute" with their credit card company, you will need to work out the problem that caused them to stop payment. This may be as simple as they do not recognize your business name on their credit card statement. If there is another problem, address that problem with the customer. The credit card merchant will mail you a form to complete to address and settle the dispute.
ASPA Staff and others